Shipping policy

Thank you for shopping with us. We aim to provide the best shipping experience for our customers. Please find the details of our shipping policy below:

1. Shipping

We offer a variety of shipping options to suit your needs:

  • Singapore
    • Flat rate of SGD 5.00 for orders below SGD 80.00
    • Free delivery for orders SGD 80.00 and above
  • United Arab Emirates
    • Flat rate of AED 19.00 for orders below AED 350.00
    • Free delivery for orders AED 350.00 and above
  • Qatar, Saudi Arabia and International Shipping
    • Shipping costs are calculated at checkout based on the shipping method and delivery location.

2. Order Processing Time

Orders are processed within 1–2 business days from the date of purchase. Orders placed after 2:00 PM UTC will be processed the following business day. Please note: We do not ship on weekends or public holidays.

3. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment through our website or the carrier's site directly.

4. Delivery Issues

In the rare event your package is delayed or lost during shipping, please contact us immediately at support@lihtorganics.com. We will work with the carrier to resolve the issue. For damaged items, please take photos and email us within 5 days of receiving the product so we can assist with a return or exchange.

5. Returns and Exchanges

If you need to return or exchange an item, please refer to our Return & Exchange Policy. Customers are responsible for return shipping unless the item was damaged or incorrect.

6. Shipping Partners

We partner with trusted carriers like DHL, FedEx, and UPS to ensure safe and timely delivery of your order.