RETURNS POLICY

Bought the wrong shade or changed your mind? Fret not! We are here to help!

We offer a one-time exchange for unused, unopened items within 14 days of receiving your order. You may top up your purchase amount for exchange with items of a higher value. However, the balance amount will not be refunded for exchanges with items of a lower value.

All returned items should be mailed back via courier or registered mail, and a tracking number should be submitted to us for verification.

Please note the following exceptions to our exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be sealed and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, simply speak to our team at contact@lihtorganics.com and we will be happy to assist!

More information regarding your exchange:

How long will it take to receive my replacement product?
Once we have received your returned item, we will arrange for the delivery of your exchanged product within 3-5 working days. For local orders, delivery will take 2-4 working days. For overseas orders, delivery times vary according to destination. Please speak to our team to find out more about delivery times.

Do I need to pay for shipping?
You will be required to pay the shipping fees for the returned item. Liht will cover the shipping fees of the new product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

How do you handle lost or damaged returns?
All returned items should be mailed back via courier or registered mail, and a tracking number should be submitted to us for verification.
Should your item be lost or damaged, we will do the necessary to trace the parcel. In most circumstances, we will proceed with the exchange if the loss or damage has been deemed to be not within either party’s control.

I wish to appeal for an exchange of a used item.
Our return policy is strictly for unused, unopened items only. We understand that in some instances, the request for exchange may involve a used product. Should you wish to speak to a customer service representative to make a special request, please reach out to us at contact@lihtorganics.com and our team will review on a case by case basis.