Frequently Asked Questions

Here are some common FAQs to help you! If you can’t find your answers, feel free to drop us a message!

What are the delivery charges for orders from the Online Shop?

We have Standard and Priority Shipping Fees dependent on regions and countries. These fee will be reflected at the point of checkout. Feel free to contact us if you are unsure of shipment costs.

Which payment methods are accepted in the Online Shop?

We accept credit card payments (VISA, American Express, MasterCard, Diners) and PayPal. All payments are processed and managed securely by our payment processer, Stripe.

How long will delivery take?

It ranges from as quick as 2 to 7 working days – depending on region/country. We process all orders within a 12 hour period and ship it out as quickly as possible from our warehouses.

How secure is shopping in the Online Shop? Is my data protected?

Your personal and financial information is guaranteed safe and processed by industry leading processor – Stripe Payments. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.

What exactly happens after ordering?

Our team will immediately prepare and pack your items for expedited delivery.

Do I receive an invoice for my order?

Absolutely! Check your email inbox once you have placed your order.

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